Baggage compensation
Baggage compensation guidelines
- Trinity Airways is liable for baggage damage only when caused by the company's intentional acts or negligence during transport, storage, or handling.
- For checked baggage, under the Montreal Convention, airline liability is capped at 1,519 Special Drawing Rights (SDR) per passenger.
Under the Warsaw Convention, liability is limited to 250 French Gold Francs per kilogram or equivalent (approximately USD 20.00),
within proven damage amount. For damaged baggage, submit written claims within 7 days of receipt. For delayed or lost baggage, submit claims within 21 days of baggage check-in. - Damage to checked baggage must be reported immediately upon arrival at the airport, at the baggage claim area, to our staff.
- If damage is not reported at the airport, the baggage will be considered properly delivered, and any subsequent claim may be restricted or denied.
- If it was unavoidably impossible to report the damage at the airport, you must submit supporting evidence proving that the damage occurred during transportation within 7 days of receiving your baggage.
- Claims without sufficient evidence may be restricted or denied.
- Please remove any external accessories, locks, straps, or other attachments from your baggage before check-in, as they may be damaged or lost during handling.
Non-compensable items
- Below items are non-compensable.
- Damage from passenger negligence or accidents
- Fragile or perishable items, including medical supplies
- Scratches, dents, pressure marks, stains, and normal wear and tear resulting from normal baggage handling
- Damage to liquid containers (cosmetics, honey, alcohol, etc.) and resulting content damage or spillage.
- Damage due to overpacking or exceeding baggage capacity
- Valuables that are difficult to assess including cash, jewelry, precious metals, securities, contracts, academic documents, passports, IDs, samples, or antiques
- Lock damage from security checks or film damage from X-ray screening
- Damage to special items (musical instruments, golf clubs, sports equipment) not stored in hard cases (special packaging container) or properly packed
